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Question:How do I get a library card and what can I do with it?

Answer:

There is no charge for library services.

Any Wisconsin resident or Wisconsin property owner may apply for a free library card. This card entitles him/her to check out materials, place holds, access the Internet and make use of other services. The card is valid indefinitely and may be used at any Wisconsin library. Even if you already have a card from your local Wisconsin library, we will issue you one from ours so we will have you in our system.

Out-of-State residents may obtain a card for a fee based on the length of time they wish to use the card

Regardless of residence, anyone may use the materials in the library without fee and may take advantage of our trained staff members as a resource to find materials or information.

To apply for a library card a proof of current address is required. We will accept the following if they have your current address:

Driver's license School ID Fishing license Bills for services at current address
Checkbook State ID Medical Assistance card Lease or rental agreement for current address
Passport YMCA card Green Card (alien residency card) Mail with recent postmark sent to current address

Question:

What can I check out?

Answer:

All Branch Library collections contain a variety of the following:

 

Books Reference materials
hard covers paperbacks Newspapers
best sellers children's books Magazines (for adults & children)
fiction nonfiction Puppets
large print young adult Family Fun Bags
Movies (for adults & children) Cassettes & CDs with books (for children)
Audio Books (for adults & children) Music ( CDs for adults & cassettes & CDs for children)
There are no limits to the number of items that may be checked out.
The check-out period for most materials is 21 days. Movies and Magazines (for adults) circulate for seven days.
A library card is required to check out all materials.
Materials may be renewed for an additional check-out period, as long as no one is waiting for them.
Fines of over five dollars must be paid before items may be renewed, additional materials may be checked out, or the Internet used.
Renewals may be made in person at the library, by Telecirc (608-789-7162), or on the Internet (click the blue tab at the top of the page that says "Catalog" and log-in with your library barcode and pin from the upper right corner of the page).

Question: How long can I keep materials and how much are the fines for overdue items?
Answer: To assure the prompt return of materials the County Library charges fines. The following is the County Library loan period and fine structure:

 

Fines
Media Loan Period Fine if late
Audio Books 21 Days 25¢ per day
Books 21 Days 10¢ per day
Book Sets 21 Days 25¢ per day
CDs 21 Days 25¢ per day
Encyclopedias (Circulating)   7 Days (no renewal) 10¢ per day
Computer Software 21 Days 25¢ per day
Family Fun Bags 21 Days 25¢ per day
Interlibrary Loans Varies 25¢ per day
Magazines (Current Weekly) Not for checkout
Magazines (Monthly)   7 Days (no renewal) 10¢ per day
Magazines (Past Issues)   7 Days (no renewal) 10¢ per day
Puppets 21 Days 10¢ per day
Movies   7 Days 25¢ per day

Fines will accrue to a maximum of $5.00 per item,
not to exceed the cost of the item.

Service Fees
Photocopies (B & W) 10¢ per page
Photocopies (Color) 50¢ per page
Internet Printing (B & W) 10¢ per page
Internet Printing (Color) 50¢ per page
Fax  $2.00 per fax job
Replacement Library card fee 50¢
Out-of-State Fee (Annual) $30.00
Service fee if account is sent to a collection agency $10.00

Replacement Costs

If the exact cost is not available in our records the following averages are used:
Materials Replacement Cost
Adult Book $25.00
AV Materials $25.00
Children's Book $15.00
Computer Software $35.00
Family Fun Bag $30.00
Magazine $  3.00
Paperback $  7.00
Vertical File Materials $  1.00
Video $20.00
Video Case $  3.00
CD Case $  2.00

Question:What if the Library is closed and I need to return materials?
Answer: All five County Libraries are equipped with outside book drops for your convenience.

Question: How do I renew materials on-line?
Answer:
  • Click on “catalog” on the blue menu bar near the top of the screen
  • Once Encore has loaded you will see in the upper right corner of the screen a Login link
  • Enter your library barcode number (no spaces)
  • Enter your PIN number (usually the last 4 digits of your telephone number)
  • Enter or Click “Submit query”
  • Near the top of the screen on the right, click on your name
  • Click on ”Checkouts"
  • Select the titles you wish to renew by checking the box
  • Click "Renew Marked" and follow the prompt
  • Verify new due date is listed.
  • Items with outstanding requests cannot be renewed. 

 

Of course we will still be glad to renew via phone or email.  Please be prepared to provide your library barcode number and item bacodes you wish to renew.   Please call if you have any questions.

 


Question: How do I request materials and how do I find out when they come in?
Answer:

Requested materials are frequently referred to as "Holds"

  • Click on “catalog” on the blue menu bar near the top of the screen
  • Once Encore has loaded you will see in the upper right corner of the screen a Login link
  • Enter your library barcode number (no spaces)
  • Enter your PIN number (usually the last 4 digits of your telephone number)
  • Enter or Click “Submit query”
  • Near the top of the screen on the right, click on your name
  • Complete your search query in the Search box
  • Once you find the item you are seeking use the "Request It" link to place your request
  • Be sure to verify the pick-up location of your choice
  • When the item is available, you will be notified by e-mail, telephone or postal mail dependent on your preference.  Please inform a Library Staff member if you would like to change your notification method

Of course we will still be glad to place your requests via phone or email.  Please be prepared to provide your library barcode number to place requests.   Please call if you have any questions.


Question: How do I manage my requests so they don't all come to me at once, or if I go on vacation?
Answer:

Unfortunately, at this time there is no automated mechanism to manage requests. Requests not picked up in 7 days will expire. 

If you leave on vacation, you can "Freeze" your requests by logging into your Library Account in Encore and choosing "Holds".  Select "Freeze" and "Update List" 


  

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